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Contact Us
We are open 10-4 PST (1-7 PM Eastern), Monday - Friday. Email received during business hours is usually answered the same day. Email received over the weekend is answered on Monday. If you are looking for immediate assistance, please call us during our business hours for immediate assistance.

General sales questions:sales@usapocketbikes.com
Customer service:support@usapocketbikes.com

We also have a number of self-help tools that you can use 24-7:

  • Troubleshooter
  • Let us guide you through common troubleshooting issues with pocket bikes by selecting your problem and trying different solutions.
  • Knowledgebase
  • The knowledgebase is filled with information about mini bike models, upgrades, modifications, use and maintenance.
  • Downloads
  • Here you can download the various pamphlets, manuals, and guides that we include with our pocket bikes.

If all else fails, you can always open a support ticket online here.

If you have any questions, the best way to reach us is via phone, email, or live chat. If you would like to take advantage of our 3% mail-in discount, please make your payments issued to: USA Pocket Bikes

Remit payment to:
USA Pocket Bikes - Billing Dept.
PO Box 947
Azusa, CA 91702

We will begin processing your mail order as soon as we receive payment. Certified checks and money orders clear immediately and your product will be shipped within 24-48 hours.

Personal or business check payments will be held for 7 business days before the order is shipped. Rest assured, your order will be processed as promptly as possible, and order status updates are automatically emailed to you.

Note: Please use United States Postal Service to mail your payment. Carriers such as UPS or FedEx cannot deliver to a PO Box. If you would like to be able to track your payment, ask USPS for Delivery Confirmation or Signature Confirmation service.

We can be reached Toll Free at 888-720-BIKES for all sales and customer
service calls. Our trained service and sales representatives are available from:


Phone Number: 1-888-720-2453
Monday - Friday: 10:00am - 4:00pm PST (Pacific Standard Time)
1:00pm - 7:00pm EST (Eastern Standard Time)


For your convenience, sales is frequently available after-hours.

Remember, you can also safely place your order online at anytime with our
encrypted secure checkout!
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